Inbound Suite pricing and plans

What is a contact?

A contact is a single person recorded in your account. Inbound Suite lets you store critical information, including your contact’s phone number, email, address, as well as meeting histories, payments, invoices, conversations, emails, and notes. You’ll be able to make every customer feel like an important individual, because that’s what they are.

How much does it cost to add more contacts?

Each edition offers different pricing options and the cost goes down as you add more contacts.

How do I add more contacts?

You can add contacts during checkout, directly in your app, or reach out to your Customer Success Manager for assistance.

What counts as a user?

A user is someone who has authority to access the Keap software via their own username and password. Users can be managed via an admin account.

How many users are included?

Keap plans include a certain number of user license(s). Additional users can be purchased for only $29/month.

Pro – 2 users

Max – 3 users

Max Classic (formerly Infusionsoft) – 3 users

How do I add more users?

You can add users during checkout, directly through your app, or by reaching out to your Customer Success Manager or Keap support. Additional users are $29/month.

Is the free trial experience limited or locked down in any way?

The free trial is for the Keap Pro edition. You’ll have access to all the features of that version for 14 days. You can upgrade at any time in your Keap app. This 14-day free trial doesn’t require a credit card.

Will I need a credit card to start the free trial?

Nope. No credit card required for our free trial. Give it a try and find out first-hand how Keap helps serious entrepreneurs get organized, follow up, and automate to create peace of mind, grow sales, and free up time.

Is there a limit or charge for the number of emails I send each month?

Keap emails are free and unlimited for everyone. They are a critical step toward personalized and powerful communication. Emails are also a great way to nurture leads, generate revenue, and inform customers.

Can I cancel at any time?

Yes. Simply remember to initiate your cancellation request at least 10 days prior to the next invoice date by calling customer support at 1-866-800-0004 and talking to a Keap representative.

Are there separate fees for receiving customer payments with Keap?

Yes. Keap charges 2.9% on every payment processed through the app plus a one-time 30 cents fee per transaction. To collect payments through Keap, simply connect your bank account and then issue invoices and/or create online checkout forms.

What type of support do you provide?

With Keap, you’ll receive call-in support and 24/7 online chat support from our US-based customer support team. You can also email us anytime. Plus, you have free access to Keap Academy’s live training events and online learning platform, which includes an extensive library of courses, videos and webinars on building marketing and sales automations within Keap.

Is Keap secure?

Absolutely. Keap has developed stringent information security risk management policies to ensure confidentiality, integrity, and availability of your data. To learn more about Keap’s data security click here.

What is Text Marketing?

Text Marketing includes automated text messaging and text broadcasts from a toll-free marketing number that helps you efficiently reach your leads and clients. It’s currently only available in the US.

How much do text messages cost?

You’re allotted free monthly Text Marketing messages depending on your chosen edition.

Pro – 150 messages

Max – 250 messages

Max Classic – 250 messages

After you exceed your free messages, you will be charged $0.04 per marketable message. You are not charged for undeliverable messages.

One-on-one text messages sent from your Keap Business Line directly to individual contacts are still free and included in your monthly subscription price. This feature is currently available to users in the US and Canada.